Festival of Innovation

Innovating citizen-centric services involves reimagining the way public services are designed and delivered, as well as adopting new technologies and processes to improve the citizen experience. This may include implementing citizen portals and mobile apps to enable more convenient and personalized service delivery, leveraging artificial intelligence and big data to enable faster and more accurate decision-making, and adopting agile and user-centered design methodologies to ensure that public services are designed with citizens in mind. 

 

This conference will be gathering thought leaders, industry experts and public sector professionals from all over the globe to highlight the importance of using digital transformation to create public services that are truly citizen centric. By adopting a citizen-centric approach to public service delivery, governments can create a more responsive, effective, and accountable government that better serves the needs of citizens. Attendees will leave with a deeper understanding of ways to leverage emerging technologies to transform government services and create a more connected and sustainable future for citizens.  

 

Key Takeaways: 

Exploring challenges and future direction towards forming a citizen-centric government  

Gaining insights on ways to leverage artificial intelligence and machine learning for citizen-centric public services 

Designing seamless and accessible user journeys for citizens 

Unlocking the power of big data and formulating strategies for effective decision-making  

Transforming public services through next-generation infrastructure