Festival of Innovation

Serving citizens to the best of their ability is the main goal of governments and governmental services.  Social evolution towards more digitised societies, the push for online services due to the pandemic, and the need to be more efficient in economically challenging times are putting pressure on public sector organisations to digitise as soon as possible to meet citizens’ needs and expectations.

This session aims to provide attendees with a comprehensive understanding of the challenges surrounding the design and implementation of citizen-centric services in public sector and gathers experts to formulate strategies to overcome these challenges.

 

Key Takeaways:

1. Understanding the importance of citizen-centric approach and its benefits, including citizen satisfaction, increased trust in government and better policy outcomes.

2.  Discussing obstacles that can prevent the adoption of a citizen-centric approach, such as a lack of resources, resistance to change and conflicting priorities.

3. Identifying strategies to advocate for change within government agencies and communities, including the communication of benefits of citizen-centric approaches to stakeholders who may be resistant to change

Convenience, personalisation and accessibility are no longer optional characteristics of public services. As governments around the world face the ever-increasing demand for high-quality public services, the need for innovative and efficient solutions becomes more pressing.
 
This session will explore how AI and ML technologies can help governments to improve service delivery, reduce costs, and enhance citizen satisfaction, providing insight to the successful implementation of AI and ML in public services, while highlighting the ethical and legal considerations that must be taken into account.

 

Key Takeaways:

1. Understanding the different AI and ML tools available to promote citizen-centric public services

2. Discussing the ethical and legal considerations surrounding the implementation and regulation of AI and ML

3. Identifying strategies to safely implement AI and ML for more citizen-centric, accessible and inclusive public services

Conversational AI powered by large language models have begun to change the way we work across the board, accelerating productivity for millions worldwide.

But as tools like ChatGPT have become adopted by workers in every sector, concerns around accuracy, misinformation, and data privacy have become more pertinent. This session brings together speakers from across the public sector to discuss best practices and the necessary guardrails around the adoption of ChatGPT.

 

Key Takeaways:

1. The ways in which conversational AI can boost productivity in the public sector workplace, from helping communication officers draft talking points to helping analysts write first drafts of reports
2. The best practices in mitigating the risks around conversational AI, such as protecting sensitive data, raising employee awareness, and verifying information
3. Exploring the emerging ways ChatGPT has already been trialled in the public sector, and understanding lessons learnt"

Citizens today can deliver food to their homes and book a cab with a few simple taps on their phones. And when it comes to digital government services, they expect the same seamless, convenient and intuitive experience.

In this session, developers and government leaders delve into the steps needed and technologies available to create responsive and user-centric digital services, with references to successful case studies across the world. 

 

Key Takeaways:

1. Uncovering the steps and design principles for responsive and user-centric digital services
2. Understanding the strategies different government agencies employ to develop such digital services
3. Hearing from developers and government leaders on the case studies and lessons learned from their journey of developing digital public services